We want you to be happy with your Expedition Georgia gear. If something isn’t right with your order, contact us and we’ll work with you to make it right.
Returns
We accept returns of eligible merchandise within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- Free from stains, odors, pet hair, or other signs of use
- Returned with any original packaging or tags, when applicable
Proof of purchase or your Expedition Georgia order number may be required.
Please contact us before sending a return so we can provide return instructions. Items returned without contacting us first may delay processing.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Digital downloads, guidebooks, maps, GPX files, or other downloadable products once access or download has been provided
- Items marked as final sale
- Customized or personalized merchandise
- Items that have been worn, used, washed, damaged, or altered after delivery
Stickers and similar low-cost merchandise are generally non-returnable unless they arrive damaged, defective, or we sent the wrong item.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved.
Approved refunds will be issued to the original method of payment. Please allow several business days for your bank or credit card company to process and post the refund after it has been issued.
Original shipping charges are non-refundable unless the return is the result of an error by Expedition Georgia or the item arrived damaged or defective.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number and, when possible, photos showing the issue. We’ll review the problem and work with you to arrange an appropriate replacement or refund.
If we made the mistake, Expedition Georgia will cover the reasonable cost of returning the item when a return is required.
Exchanges
Need a different shirt size? Contact us and we’ll do our best to help.
Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may issue a refund instead.
Customers are generally responsible for return shipping on size exchanges or other exchanges that are not the result of a damaged, defective, or incorrect order.
Sale Items
Unless specifically marked Final Sale, sale and promotional items may be returned under the same eligibility requirements described above.
Items specifically identified as Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or defective when received or Expedition Georgia shipped an incorrect item.
We recommend using a trackable shipping method when returning merchandise. Expedition Georgia cannot be responsible for returned packages that are lost before they are delivered to us.
Do not send returns to the product manufacturer.
Contact us first for the correct return mailing address and instructions.
Expedition Georgia Experiences & Events
This merchandise return policy does not apply to registrations, guided trips, events, classes, or other Expedition Georgia experiences.
Any cancellation, refund, weather, or rescheduling policies applicable to those activities will be provided separately when they are offered.
Need Help?
Questions about a return, exchange, or refund?
Contact Expedition Georgia through the contact information provided on ExpeditionGeorgia.com and include your order number so we can assist you.
Expedition Georgia
Places worth getting off the pavement to find.